Question 1

What is MSP billing reconciliation?

Accepted Answer

MSP billing reconciliation is the process of checking that what you're charged by your distributors, what your PSA says clients should be billed, and what clients are actually invoiced all line up. MSPBilling.cloud automates that comparison across every connected system.

Question 2

Which PSAs does MSPBilling.cloud support?

Accepted Answer

HaloPSA, ConnectWise Manage, Kaseya BMS and NinjaOne are supported as PSA sources for reconciliation and invoicing. Atera and Gorelo are supported separately as RMM and device-count sources.

Question 3

Do I need a PSA to use MSPBilling.cloud?

Accepted Answer

No. The Rate Card lets you price per device and mark up resold licences, so you can reconcile and invoice even without a traditional PSA in the middle. This is common for MSPs running Atera as their only system of record.

Question 4

Which distributors can I connect?

Accepted Answer

Pax8, OpenText, Acronis, Cove Data Protection, Hornetsecurity, Hostinger and Gamma SFTP provide real cost data for markup-based reconciliation and billing. Huntress and Webroot are count-only sources for fixed-price billing or detection, not cost comparison.

Question 5

Which communications and cloud platforms are supported?

Accepted Answer

Gamma Mobile, Gamma Horizon & Webex, Cisco Webex and Hostinger are supported as billing sources for reconciliation and invoice building, just like the distributor, security and RMM connectors. Gamma Horizon & Webex requires an SSH keypair registered through Gamma's portal.

Question 6

How does Microsoft 365 proration get handled?

Accepted Answer

Microsoft 365 CSP billing is prorated to the day for mid-cycle seat changes. MSPBilling.cloud reads the actual prorated charges directly from Microsoft 365 and flags any that haven't been reflected in client billing, instead of relying on a rounded flat-rate figure.

Question 7

Does MSPBilling.cloud send invoices to clients automatically?

Accepted Answer

No. Every invoice is created as a draft in Xero or QuickBooks Online. You review and send it yourself, nothing reaches a client without your approval.

Question 8

How much revenue leakage does reconciliation typically find?

Accepted Answer

MSPs typically recover 2–8% of monthly recurring revenue once reconciliation is running consistently - money that was already spent on distributor invoices but never made it onto a client bill.

Question 9

Which accounting platforms are supported?

Accepted Answer

Xero and QuickBooks Online are supported for reconciliation and draft invoice creation.

Question 10

How long does it take to set up?

Accepted Answer

Most OAuth-based connections are live in under 30 minutes. Gamma Horizon & Webex needs an SSH keypair generated and registered through Gamma's portal, so allow additional setup time for that connection.

Question 11

Is my data secure?

Accepted Answer

All connections use OAuth or encrypted API keys. MFA is mandatory for every account. We never store your raw financial data - only the reconciliation snapshots. See the full security overview for details.

Frequently asked questions

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