MSP Billing
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Customer story

Smart Start IT

How Smart Start IT automated its billing run

One clear view of every licence and service across their suppliers, and an integration for every vendor they use.

Connected systems

Gamma
Gorelo
Hostinger
QuickBooks
Cisco Webex
Pax8

The challenge

Before MSPBilling.cloud, Smart Start IT's billing run meant cross-checking licences and services from every supplier by hand, and hoping nothing slipped through. Unbilled licences and forgotten services quietly eat into margin, and that is money that should be going back into the business.

Built around their stack

In the first couple of months of working together, we built an integration for every vendor Smart Start IT uses.

The Rate Card

The Rate Card was developed with Smart Start, because Declan doesn't have a full PSA. PSAs are very expensive for scaling MSPs, and all Declan needed was a place to add his margin to every line he sends to a client, add his QuickBooks income and expense accounts, and push to QuickBooks to send the invoice. That's what we've built for him.

The Rate Card in the MSPBilling.cloud demo environment
The Rate Card: set what you charge once, and every draft invoice follows it. This is a screenshot from the MSPBilling.cloud demo environment, not Smart Start IT's account.

The Gamma integration

We added a Gamma integration via SFTP. Gamma doesn't share its invoicing or usage via API like most tools, so we built an SFTP connect that automatically picks up Smart Start's usage data on the 5th of the month when Gamma produce it. This saves Declan going through line by line and updating the invoices, and it also stops him having to upload spreadsheets, as we already have the data.

What changed

Billing cycles automated

Their billing cycles now run automatically.

One clear view of everything they pay for

Every licence and service they pay for is visible in one place.

Nothing missed when clients are billed

Licences and services are accounted for when clients are billed.

Client billing in the MSPBilling.cloud demo environment
Draft invoices per client, with markup applied and mid-cycle changes trued up. This is a screenshot from the MSPBilling.cloud demo environment, not Smart Start IT's account.
Live monitoring in the MSPBilling.cloud demo environment
Every quantity and price change, as it happens. This is a screenshot from the MSPBilling.cloud demo environment, not Smart Start IT's account.
Declan Smith, Founder & Director, Smart Start ITSmart Start IT

“Hats off to James and the team at MSP Billing. Before working with them, our billing run meant cross-checking licences and services from every supplier by hand and hoping nothing slipped through. MSP Billing now automates our billing cycles and gives us one clear view of everything we’re paying for, so nothing gets missed when we bill clients.

I’ve seen at Smart Start IT, and at MSPs I’ve worked at before, how quickly the pennies and pounds add up. Unbilled licences and forgotten services quietly wreck your margins, and that’s money that should be going back into the business.

What really stands out is James himself. He’s proactive and constantly driving the product forward. In the couple of months we’ve worked together, he’s built an integration for every vendor we use, and whenever I’ve asked for more data or insight, he’s delivered. The new features haven’t stopped coming.

If you run an MSP and care about your margins and not wasting time on billing, talk to James.”

Declan SmithFounder & Director, Smart Start IT

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